Terms & Conditions

Terms and Conditions for Dash Assistants

1. Services Provided: Dash Assistants agrees to provide virtual assistant services to the client as outlined in the Service Level Agreement (SLA). The scope of services may be adjusted based on mutual agreement.

2. Confidentiality: Dash Assistants commits to maintaining the confidentiality of all client information. This includes but is not limited to sensitive data, business strategies, and proprietary information disclosed during the course of the engagement.

3. Communication Channels: Official communication channels include Slack, Discord, and Google Chat. The client has the option to introduce an alternative communication tool, which will be integrated into the workflow. All official communications will be documented within a 3-way chat group involving Dash's management, the client, and the Virtual Assistant.

4. Data Security: Dash Assistants will employ industry-standard measures to ensure the security of all data and credentials shared over official channels. It is recommended that two-step verification be implemented wherever possible.

5. Payment Terms: Billing will be conducted based on fixed fees, as specified in the SLA. Invoices will be sent on a monthly basis, and payment is due within 7 days of receipt.

6. Termination: Either party may terminate the agreement with 30 days' written notice. Immediate termination is allowed under specific circumstances, including a material breach of the agreement by either party.

7. Liability: Dash Assistants is not liable for any indirect, consequential, or incidental damages arising out of the provision of services, unless such damages result from Dash Assistants' gross negligence or willful misconduct.

8. Dispute Resolution: In the event of a dispute, both parties agree to attempt to resolve the matter through [mediation/arbitration] before pursuing legal action.

9. Intellectual Property: All intellectual property rights for work produced by the Virtual Assistant belong to the client. Dash Assistants will not claim ownership of any client-specific deliverables.

10. Force Majeure: Neither party shall be held responsible for delays or failure in performance resulting from acts beyond their control, such as natural disasters, acts of terrorism, or other force majeure events.

11. Governing Law: This agreement shall be governed by and construed in accordance with the laws of California, and any disputes shall be subject to the exclusive jurisdiction of the courts in California

12. Amendments: These terms and conditions may be amended by mutual agreement in writing. Any amendments will be effective upon both parties' signatures.

By engaging the services of Dash Assistants, the client acknowledges and agrees to these terms and conditions.