IT HELP-DESK ASSISTANT

IT Helpdesk Support Agents for E-Commerce Brands, Financial Services, Marketing Agencies, SaaS Apps, Healthcare Chains, Non-Profit Organizations, Travel Companies, Marketplace Platforms, Delivery Businesses, Enterprise Teams.

Provide hassle-free engagement and conquer support challenges now. Dash IT Helpdesk Support Agents help with customer on boarding, ticket management, bookings & reservations, live chat support, and more.

How Dash IT Help desk Support Agents Help their Clients ?

Your IT support agent is dedicated to you, and can handle as many calls/inquiries as possible every day, throughout the month.

Live Chat

Having a Dash IT support assistant enables round the clock chat support and ensures exceptional CSAT scores for your business.

Document Customer Interactions

Your Dash assistant will keep accurate records of customer interactions, including details of inquiries, comments, and resolutions.

On-Boarding and Acquisition Help

Your assistant can answer critical questions and guide customers before and during the on-boarding process.

Maintain Help desk Knowledge base

Dash IT support agents collaborate with other team members to develop and maintain knowledge resources, such as FAQs and troubleshooting guides.

Comprehensive Support

Dash IT help desk agents will attend support calls, troubleshoot, and resolve client issues in real time.

Ticket Management

Your IT support agent will use online ticketing systems like Fresh desk to track and manage customer support requests effectively.

+1 949 424 9834

What Dash Offer...

Dedicated Talent

Your assistant is dedicated to only your business, they'll learn and improve and get better at your processes over time. Dash's assistants only work with one client, ensuring your work is prioritized.

Customer Success Manager

Full Customization

Award Winning Support

Full Availability

Training and Guidance

24/7 Quality Oversight & Supervision

Backup Available For Assistants

You'll have a dedicated Customer Success Manager help you with set up, and anytime you need any help with Dash.

Dash's Customer Support is available round the clock, and usually gets back within minutes

Dash Assistants are available 8 hours a day, 5 days a week. You pick the window!

Customize everything, from the way we operate, to the tools we use, to the processes we follow.

Dash also offers an affordable in-app training service that allows clients request focused training programs for their assistants, completely managed by Dash's Training & Development team

Your assistant isn't alone: they're supervised by both Dash's team captains and supervisors. Dash also employs sophisticated artificial intelligence technology that flags potential issues ahead of time to our supervisory team, whom work to proactively resolve issues.

In addition, our 24/7 quality management teams employ rigorous quality control procedures to identify quality issues and proactively solve them for you. If quality is your goal, Dash remains the best choice in this industry.

Dash Offers all of his clients with best assistants and services and on top of that we make sure on all of our client's business run smoothly and for that we always keep a backup ready to cover up for assistants in case they are not there for any continuous 3 days.

How to get Started

A Simple 4 step process...

1. Schedule an Intro Call

4. Work With Your Assistant

3. Set Up Your Account

2. Meet Your Success Manager

Schedule a 15-minute exploratory call and tell us about your goals and business needs. We'll show you how our free software works, and answer any questions you have about Dash Assistant.

Meet your Customer Success Manager (CSM) and start delegating your first tasks. Your CSM will not only help you get the ball rolling, they will also support you whenever you contact them!

You are welcome to use free software that comes with communication features to stay in touch with your assistant, a secure password sharing tool, as well as potentially access for several users, a workflow management tool, and more.

You are welcome to use free software that comes with communication features to stay in touch with your assistant, a secure password sharing tool, as well as potentially access for several users, a workflow management tool, and more.